HOTELIER BLOG
Hotels, people, and the lessons between them.
Walk into any hotel management office in October or November, and you will find something that does not happen any other time of year: a particular kind of organized pressure. Department heads are in...
Of all the expenses a hotel manages, payroll is consistently the largest single line item on the operating statement. In most full-service hotels...
Almost any hotel restaurant kitchen and ask the chef how the food is doing, and the answer will almost always be about taste, presentation, guest...
Walk into any hotel performance review meeting, and within the first few minutes, three numbers will almost certainly come up. They will be compared against last month, last year, and the competition...
There is a number that experienced hoteliers look at before almost anything else when reviewing a property's performance. Not occupancy. Not revenue...
Not every departmental relationship in a hotel is built on friction. Some pairings, when they click, create something close to magic, the kind of synergy where one plus one does...