HOTELIER BLOG
Hotels, people, and the lessons between them.
There is a number that experienced hoteliers look at before almost anything else when reviewing a property's performance. Not occupancy. Not revenue...
Not every departmental relationship in a hotel is built on friction. Some pairings, when they click, create something close to magic, the kind of synergy where one plus one does...
Every hotel, no matter how polished it looks from the lobby, has its own set of long running "friendly tensions" between departments...
If Kitchen versus Service is the most visible rivalry in a hotel, Sales versus Finance might be the most strategic one, the kind that rarely plays out in public, but quietly shapes a...
There is an old joke among hoteliers that goes something like this: a General Manager is the only person in the building who can be blamed for a broken air conditioner, a bad...
When people think of hotel security, the image that often comes to mind is fairly simple: someone in a uniform standing near the entrance...