HOTELIER BLOG
Hotels, people, and the lessons between them.
Every hotel, no matter how polished it looks from the lobby, has its own set of long running "friendly tensions" between departments...
If Kitchen versus Service is the most visible rivalry in a hotel, Sales versus Finance might be the most strategic one, the kind that rarely plays out in public, but quietly shapes a...
There is an old joke among hoteliers that goes something like this: a General Manager is the only person in the building who can be blamed for a broken air conditioner, a bad...
When people think of hotel security, the image that often comes to mind is fairly simple: someone in a uniform standing near the entrance...
Ask most people what a hotel's finance department does, and the answer usually stops at "they handle the money."...
There is a peculiar kind of compliment in hospitality, and it goes something like this: "the best engineering department is the one you never have to think about."...