Walk into any hotel management office in October or November, and you will find something that does not happen any other time of year: a particular kind of organized pressure. Department heads are in meetings they did not schedule. Numbers are being challenged, revised, and challenged again.
Of all the expenses a hotel manages, payroll is consistently the largest single line item on the operating statement. In most full-service hotels,
Almost any hotel restaurant kitchen and ask the chef how the food is doing, and the answer will almost always be about taste, presentation, guest…
Walk into any hotel performance review meeting, and within the first few minutes, three numbers will almost certainly come up. They will be compared against last month, last year, and the competition. They will be used to justify
There is a number that experienced hoteliers look at before almost anything else when reviewing a property’s performance. Not occupancy. Not revenue.
Not every departmental relationship in a hotel is built on friction. Some pairings, when they click, create something close to magic, the kind of synergy where one plus one does
Every hotel, no matter how polished it looks from the lobby, has its own set of long running “friendly tensions” between departments.
If Kitchen versus Service is the most visible rivalry in a hotel, Sales versus Finance might be the most strategic one, the kind that rarely plays out in public, but quietly shapes a
There is an old joke among hoteliers that goes something like this: a General Manager is the only person in the building who can be blamed for a broken air conditioner, a bad
When people think of hotel security, the image that often comes to mind is fairly simple: someone in a uniform standing near the entrance,