HOTELIER BLOG
Hotels, people, and the lessons between them.
Walk into any hotel HR office and ask what they look for in a new hire, and you will rarely hear "five years of experience" as the first answe...
When people hear "hotel sales and marketing," many picture someone making cold calls or designing pretty Instagram posts...
Ever booked a hotel room, checked back the next day, and found the price had changed completely? Maybe it dropped. Maybe it jumped. Maybe the same room suddenly costs twice as much as it did yesterday...
Walk into a hotel restaurant during dinner service, and everything looks calm. Plates arrive on time, food looks beautiful, servers move smoothly between tables...
When guests walk into a freshly made room, most barely notice it. The bed is perfect, the towels are folded, the bathroom sparkles, and everything smells fresh...
Most guests think check-in is just paperwork. Hand over a passport, sign a form, get a key, done...